Privacy Policy

Termin LLP, trading as Termin.world, is the controller responsible for the personal information described in this policy.

• Registered in England and Wales
• Registration number: OC461119
• Registered office: 8 Stoney Lane, Stoney Works, London, United Kingdom, SE19 3BD
• Privacy contact: privacy@termin.world

In this policy, "Termin", "we", "us" and "our" refer to Termin LLP.

This policy applies when you visit our website, create or use a Termin account, use our web application or Telegram Bot, create or share dictionaries, purchase or manage a subscription, join a trial or promotion, contact us, receive communications, or use a future Termin mobile application. Third-party platforms process information under their own privacy notices.

We receive information directly from you, automatically from your use of Termin, from Google, Apple, Telegram and other login providers, from Stripe or app stores, from analytics and security providers, from schools or organisations that provide access, from other users who share content or invitations, and through referral or promotional links.

We use personal information only where we have a lawful basis under applicable data-protection law.

Marketing is optional. You may unsubscribe at any time without affecting essential service communications. Where processing is based on consent, you may withdraw consent through the relevant settings or by contacting us.

Termin uses the OpenAI API for selected language-learning functions such as definitions, translations, synonyms, notes, examples, exercises and recommendations. Depending on your request, we may send a word, phrase, sentence, selected dictionary context, language settings and the necessary instruction. We aim to send only what is needed and do not intentionally send payment details, passwords or complete user profiles.

Termin has not opted in to the use of API inputs or outputs for general model training. OpenAI may retain prompts, responses and related metadata in standard abuse-monitoring logs for up to 30 days, subject to its applicable controls and legal requirements.

Do not enter passwords, payment-card details, identity documents, health information or other unnecessary sensitive information into AI features. AI output may be inaccurate and should not be treated as professional advice.

Termin may analyse your answers, learning history and preferences to recommend words, exercises and review timing. This personalisation does not currently make decisions that produce legal or similarly significant effects.

We share information only where necessary to operate Termin, comply with law or protect legitimate interests. Main recipients include:

• DigitalOcean, which hosts Termin's production infrastructure in Frankfurt, Germany, including databases, User Content, logs and backups;
• Google, for Workspace email, sign-in, consent-based analytics, and future Google Play distribution and in-app purchases;
• OpenAI, for selected AI-assisted features;
• Stripe, for web payments, subscriptions, authentication, invoicing and fraud prevention;
• Telegram, for Telegram platform and Bot interactions;
• Apple, for future Apple sign-in, App Store distribution and in-app purchases;
• schools or organisations where Termin is provided under a separate agreement;
• other users or the public when you choose to share or publish content;
• professional advisers, courts, regulators, law-enforcement and tax authorities where reasonably necessary or legally required;
• potential investors, buyers, lenders or successors in a protected business transaction.

Some providers act as our processors, while others act as independent controllers for activities they determine themselves. Termin does not sell personal information.

Termin is based in the United Kingdom and uses providers in the UK, European Economic Area, United States and other countries. Our primary DigitalOcean hosting region is Frankfurt, Germany.

Where a transfer is not covered by an applicable adequacy decision or regulation, we use a recognised safeguard where required, such as the UK International Data Transfer Agreement, the UK Addendum, European Commission Standard Contractual Clauses, or another lawful mechanism. We assess supplementary safeguards where appropriate. Contact privacy@termin.world for further information.

We keep personal information only for as long as necessary for the relevant purpose, legal duties, security and disputes. Our intended periods are:

• Active account data and User Content: while the account is active and needed to provide Termin.
• Deleted accounts and User Content: normally deleted or anonymised from active systems within six months, unless a lawful reason requires longer retention.
• Backups: normally overwritten or deleted within six months.
• Technical and security logs: normally no longer than six months, unless needed to investigate an incident.
• Analytics data controlled by Termin: configured for no more than six months where the provider settings permit; anonymous aggregate reports may be retained longer.
• Routine support communications: normally six months after closure; longer where connected with security, payments, privacy or legal claims.
• Marketing records: while subscribed, plus a minimal suppression record after opt-out.
• OpenAI API data: subject to OpenAI's controls, including standard abuse-monitoring retention of up to 30 days.
• Payment, tax and accounting records: for the longer period required by applicable law, which may exceed six months.
• Privacy requests, complaints and legal disputes: for as long as reasonably necessary to resolve the matter and demonstrate compliance.

You may keep dictionaries private, share them with selected users or by link, or publish them publicly. Public dictionaries may be visible to Termin users, website visitors and, depending on configuration, search engines. People with access may copy or save content. Copies saved by other users may remain after you change visibility, delete the original or close your account.

Your private account and payment details are not displayed merely because you publish a dictionary, unless you include them yourself. Choose sharing settings carefully and avoid publishing confidential or sensitive information.

You may request deletion through account settings, where available, or by emailing privacy@termin.world. We may verify your identity. Account deletion normally removes or anonymises profile information, private dictionaries, learning history, settings and active access to paid features.

Before deletion, cancel any active subscription, save content you wish to keep, and review public content. Deleting a Termin account does not automatically cancel a subscription managed through Apple or Google. Limited records may remain for tax, payments, fraud prevention, security, complaints, legal claims and backup cycles.

Depending on your location and the circumstances, you may have the right to:

• be informed about how we use personal information;
• request access to your personal information;
• correct inaccurate or incomplete information;
• request deletion or restriction in certain circumstances;
• receive certain information in a portable format;
• object to processing based on legitimate interests;
• object at any time to direct marketing;
• withdraw consent without affecting earlier lawful processing;
• raise concerns about qualifying automated decision-making;
• submit a complaint to Termin or a supervisory authority.

To exercise a right, email privacy@termin.world and identify the account, information and right concerned. We may request reasonable identity verification. We normally respond within one month, subject to any permitted extension. These rights are not absolute and may be subject to legal exceptions.

Termin is not deliberately directed at children under 16 and does not permit them to create independent individual accounts. Access for younger users may be provided only under an approved school, parent, guardian or supervised arrangement, with additional agreements or privacy information where required. We do not knowingly use children's personal information for behavioural advertising. Contact privacy@termin.world if you believe a child has created an account contrary to this policy.

We use technical and organisational measures designed to protect personal information, including encrypted connections, access restrictions, authentication controls, backups, logging, monitoring, provider security controls and incident procedures. No online service can guarantee complete security. You are responsible for protecting your credentials and devices and for reporting suspected unauthorised access promptly.

You may complain about our handling of personal information by emailing privacy@termin.world. Please include your name, account email or identifier, a clear description, relevant dates or features, and the outcome you seek. Do not send passwords or full payment-card details.

We may request information needed to verify identity, understand the complaint or confirm authority to act for another person. Termin will acknowledge the complaint within 30 days, investigate appropriately, keep you informed where necessary, and communicate the outcome without undue delay.

You may also complain to the UK Information Commissioner's Office: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom. Where the EU GDPR applies, you may complain to the data-protection authority where you live, work or believe an infringement occurred.

We may update this policy when our features, providers, infrastructure, legal obligations or data practices change. The revised policy will show a new "Last updated" date. We will provide additional notice where a material change warrants it. Updating this policy does not replace consent where consent is legally required.

For privacy questions, rights requests and complaints:

• Termin LLP, trading as Termin.world
• Registered in England and Wales
• Registration number: OC461119
• Registered office: 8 Stoney Lane, Stoney Works, London, United Kingdom, SE19 3BD
• Email: privacy@termin.world